I’ve had my Pinterest account suspended twice. The first time was back in March 2018, when I had just hired a new Pinterest account manager.
Pinterest flagged my account for suspicious activity and suspended it. It took about a week of back and forth with Pinterest support to get my account reactivated.
The second account suspension happened just last month. This time, Pinterest said it was “because of some activity that goes against our spam policies.”
I hadn’t done anything different than usual or engaged in any spammy activity so I was confused. But I took one simple action and got my account reactivated within a few days.
If you find your account suspended by Pinterest, don’t panic. You’re not alone. This happens quite often, even to accounts that follow all the rules. There are simple steps you can take to reactivate your account. Let’s go over them.
Ways to appeal a Pinterest account suspension
There are two paths to follow to appeal your Pinterest account suspension. The first step is passive while the second requires a bit more work.
Option 1: Request an account review and wait
The first time my Pinterest account was suspended, I panicked and contacted Pinterest support every day. This last time, I just shrugged, thinking ‘here we go again.” I didn’t reach out to Pinterest support. Rather, I simply took one step that Pinterest suggested. Then, I just sat back and waited.
In the account suspension email I received from Pinterest, they included a link that I could click if I believed they made a mistake. The Pinterest team would review my account within 48 hours to check if I had indeed been spammy. So I just clicked the link and went back to work on other things. I knew I hadn’t been spammy so it was just a matter of time before I got my account back. In the meantime, I put all my Pinterest activities on hold. Four days later, I got this email.
Pinterest reactivated my account, and I went back to business as usual. In the end, it was just a glitch on Pinterest’s part, which is typically the case with account suspensions.
Option 2: Contact Pinterest support
The second option is to click the link sent in your email AND contact Pinterest support, also known as the Pinterest Help Center. Contacting Pinterest support may help you get your account reactivated faster by speeding up the account review process. Here are the steps to contact Pinterest support.
Fill out your personal information – your name, Pinterest username, and business email. Next, you’ll be taken to a page that looks like this.
This is your opportunity to plead your case. However, it doesn’t mean you should get mad or go on a rant (even though you may be tempted to.) Take a deep breathe. Then write a message that is polite and professional. There’s a real person on the Pinterest support team who will be reviewing your message. Here are three things you want to address in your message:
- Briefly explain the situation.
- State that you have never knowingly been spammy (the wording here is important. Don’t say that you definitely weren’t spammy as it would be defensive.)
- Acknowledge that you’ve read the Pinterest Community Guidelines.
- Thank the Pinterest representative for their assistance.
Why does Pinterest suspend accounts for no apparent reason?
Pinterest is a visual search engine. Like any search engine, it has bots that crawl through the content it has indexed. These bots also monitor users’ activities, like the frequency of pinning and the types of content pinned.
Pinterest’s main goal is to ensure a good user experience. It takes its community guidelines seriously. This means that it performs regular sweeps to track down accounts whose actions could result in a negative user experience. Posting the same pin 50 times or pinning inappropriate content can turn users away. That’s why Pinterest’s bots and teams are at work 24/7 to prevent spammy content and get rid of spammy accounts.
While Pinterest’s anti-spam activities help protect the community, sometimes rule-abiding accounts are incorrectly flagged. There are hundreds of different signals that can trigger the Pinterest algorithm to mark you as spam. For instance, if you pin more than usual, that can cause Pinterest to believe your spamming. I believe this might have been the reason my account got suspended the last time. And, I had logged in and pinned some content to my boards for the first time in about a week. I had Tailwind automatically scheduling my pins and Pinterest ads running. Other than that, I hadn’t been as active on Pinterest.
Do you need to message Pinterest support multiple times?
Some bloggers suggest that you should keep messaging Pinterest until it reinstates your account. I don’t believe that this is necessary. The first time my account was suspended, I messaged Pinterest support every day. Still, it took more than a week to get my account reactivated.
The Pinterest team receives thousands of requests and messages every day. Pinterest representatives must sort through those requests and respond to them in the order in which they came. I think submitting your support ticket once is sufficient. Just be patient. Your account will get reinstated. It could take anywhere from a few hours to 10 days, but it will be reactivated
How to prevent your Pinterest account from getting suspended again
We don’t have 100% control over what Pinterest does to our accounts. Bots can be glitchy and mistakenly flag out content. That, said we can take steps to ensure that we’re following Pinterest best practices to reduce the likelihood of getting suspended. Here are some suggestions:
1. Follow a solid pinning strategy.
You must have an effective pinning strategy in place to succeed on Pinterest. Whether you’re using Tailwind or pinning manually, you don’t want to pin too much or too little. Pinning too much get your account suspended. Pinning too little can prevent you from maximizing your traffic from Pinterest.
With the 2020 Pinterest algorithm updates, Pinterest is looking for more fresh content and fewer pins from us. When I first joined Pinterest in 2018, you could get away with pinning 100 times a day. You could also share the same pin to multiple boards. Nowadays, that would be marked as spam. Pinning the same pin to multiple boards creates duplicate content, which Pinterest doesn’t want. You only need to save a new pin to one board, and it’s best to stay within 15-20 pins a day.
2. Stay up-to-date on Pinterest best practices
Pinterest is always evolving. The Pinterest of today is vastly different from the one I joined in 2018. That means that Pinterest users must keep up with changes to remain compliant with best practices.
If you use Tailwind and want to ensure that your pinning strategy follows best practices, I would recommend the course Pinterest Ninja. It covers the Taiwind strategy that Pinterest expert, Megan Johnson, uses to get 200,000 monthly pageviews from Pinterest. On the other hand, if you don’t want to use Tailwind, I would recommend Pinteresting Strategies. This course explains how mommy blogger, Carly Campbell, gets 200,000 page views a month from Pinterest using manual pinning. Both of these courses are updated regularly so you’ll know whenever Pinterest introduces new rules or algorithm changes.
3. Understand Pinterest’s community guidelines
As I mentioned before, Pinterest takes its community guidelines seriously. If you haven’t already, take the time to review these guidelines and become intimately familiar with them. They lay out all the rules and regulations that keep Pinterest running smoothly. These are essential all the things you need to do (and not do) to stay on Pinterest’s good side.
Well, there you have it. These are the steps you can follow to get out of Pinterest jail and stay out of it. Have you had your Pinterest account suspended lately? What was your experience? Comment below.
Helpful Pinterest Tools and Resources
If you want to grow your business with Pinterest, here are some additional tools and resources I would recommend.
- PicMonkey – I use PicMonkey to make professional-looking pins to promote my blog posts and affiliate products. It comes with a wide variety of fonts, templates, and many cool features.
- Canva – I use this design tool to make pins in addition to PicMonkey. It’s easier to use if you’re new to graphic design but isn’t as sophisticated as PicMonkey. It does come with 400,000 premium photos, which is 100x more than PicMonkey.
- DepositPhotos – This is my go-to source for high-quality stock photos that I use in both blog posts and pins. The website has over 70 million stock photos, covering virtually every topic you can think of! Deposit Photos is one essential tool that has improved my blog’s appearance and skyrocketed my traffic. I can’t recommend it enough!
- Pinterest Ninja – This beginner Pinterest course teaches you the fundamentals of keyword research, pin design, and branding. It’s taught by Pinterest marketing expert, Megan Johnson, who gets 8-10k page views a day from Pinterest.
- Pinteresting Strategies – Want to learn how to get massive traffic from Pinterest without a scheduler? This is by far the best course for that. It’s taught my mommy blogger, Carly Carly Campbell gets 200,000 page views a month from Pinterest using manual pinning.
If you found the post helpful, please share it!